GSER

GSER

GSER admin July 29, 2022
Business Excellence Report








Landing Time




Tables in correct order

Tables& chairs clean & dust free

Umbrellas clean and positioned correctly

Plants dust free and clean

No papers & litter on the floor

Walls & floor clean

Ceiling Clean, no dust & in good repair

Light bulbs working

Windows clean, no streaks

All A1 Posters & Frames clean & current

All Tasty Gallos Stickers in good condition

All Tasty Gallos Stickers pricing as per latest menu


All Tasty Gallo Icons clean & Polished

No Cracked floor tiles

Benches clean and no marks

Benches with no damages

Tables (floor mounted or free standing) clean

Tables (floor mounted or free standing) stable

Tasty Gallos chairs clean

Tasty Gallos chairs free from damages 

Tasty Gallos spec chairs on site

Tasty Gallos spec benches on site

Tasty Gallos spec tables on site

Tasty Gallos spec point of sale on site


Cold Drink Fridge Filled & Packed correctly (Coke on top)

No non Spec ABI products in fridge

Cashier counter top clean and in good repair

No changes made to Tasty Gallos spec counter

Cashier counter below tidy ,clean, orderly

Ice Cream Machine, clean & working

Tasty Gallos Spec Ice Cream machine on site

Walls & floor clean (Degreased) 

Tasty Gallos Spec GAAP POS Working & Clean

POS – receipts given to each customer

Cashiers fingerprints working on POS

Cashiers draws opening correctly on POS (when prompted)

Tasty Gallos Icon available on customer receipt

Stores telephone number on the receipt

Store Whatsapp line on site (provide number)

Working presentable pens for customers to use (not broken pens)

No old receipts left on counter, all are spiked

Cashier in full completed uniform & name badge (list cashiers name)

Cashier behaviour correct and appropriate for service (evaluation report completed) 

Cashier trained by Tasty Gallos Head Office (List names)

Tasty Gallos Branded Shopper in use

Tasty Gallos Branded Mini Shopper in use

Tasty Gallos Gallo Care stickers in use

Counter LED’s Illuminated (top and bottom)

FOH Seating area clean and tidy

FOH Seating all aligned with tables (no chairs out of place)

Tasty Gallos sanitiser in stock and in use

Cashier polite and communicates well

Cashier well presented

Cashier smiling upon arrival

Cashier counter clean and clutter free

Cashier counter free from extra papers

Cashier counter only displaying current promotions or pop ups

Cashier packaging stocked up with Tasty Gallos Spec product

Takeaway and cutlery rolled and available in Tasty Gallos spec serviette

Tasty Gallos Spec Tomato Sauce available and portioned

Cashier packing orders correctly and neatly

Cashier places the Gallo Care sticker facing the upright correct position

Cashier using the correct bag for the correct amount of items , being either a Maxi Branded Shopper or a Mini Branded Shopper (both must be spec)

Cashier greeting customers correctly

Cashier promotes nationwide or store promotions

Cashier assisting customers and explaining meal

List 5 meals that the cashier explained correctly











Cashier has product knowledge and knows the positions of the food items on the TV screens 

Cashier 1 processing orders correctly , list names

Cashier 2 processing orders correctly , list names

Cashier 1 repeating customer order before processing

Cashier 2 repeating customer order before processing

Cashier 1 asking customer Eat-in or takeout

Cashier 2 asking customer Eat-in or takeout

Cashier 1 asking customer their payment method

Cashier 2 asking customer their payment method

Cashiers both are using well presented pens 

Cashiers both are processing the customers payment correctly 

Cashiers both are gives the customer the correct amount of change and announces the change to the customer 

Cashiers both are charging the correct amount on card transactions

Cashiers both point out the customers order numbers to the customer 

Cashiers politely inform that the next customer may be served

Cashiers both welcomes the customer by saying welcome to Tasty Gallos how may we make your day Tasty , list 5 order numbers that the cashier has completed this for : 











Cashiers both calls out order numbers professionally for collection and repeats this every few minutes until the order is collected .

If the cashier is busy with a customer (processing an order) and another customer comes for collection of an order , does the cashier politely excuse themselves momentarily

Is both Cashiers mouth and nose continuously covered

Did both cashiers check customers receipts before handing the food over

Did the cashiers pack the correct order and refer to the slip when packing , provide 5 order numbers packed correctly :











Did the cashiers thank the customers for their order and wish them a Tasty Day further ?

Has the cashiers offered to upsell Ice Cream to the customer

Has the cashiers offered to upsell 1.5L Coca Cola beverages with Family Meals for R17.90 , list 5 order numbers :











Has the cashiers asked the customer their Tasty Preference on the Gallo burgers , list 5 Order numbers : 











If the cashiers have scored 0 in any of the questions where order numbers have been provided/requested have you as a Head-Office representative corrected the procedure and shown the corrective procedure

Food pass clean ,polished and in good repair

Heat Lamp working

Heat Lamp wires not fraying

All lights working in cashier section


Ice Cream machine working

Ice Cream machine clean & in good repair

Tasty Gallos Spec Serviettes used for ice cream cones

Correct Soft serve in use – Snow serve (Special Mix)

Correct short cones in use


Walls & floors clean and in good repair (degreased)

Ceiling clean & in good repair

All lights working (All bulbs illuminated)

Combi Steamer in a working condition and clean

Flat Top in a working condition and clean

Toaster in a working condition and clean

Gas grill in a working condition and clean

Chip fryer (both sides) in a working condition and clean

Extraction in a working condition and clean

Handwash basin in a working condition and clean

Double sink in a working condition and clean

Chip Dump in a working condition (heating light on) and clean

Underbar in a working condition and clean

Kitchen Printer in a working condition and clean

All store equipment working and in good repair

Underbars fridge tidy and all product covered

Underbars all product dated

Underbars correct temperature 1-4,C

Prep table clean

Microwave clean & working

Chip fryer filled to correct level

Chip fryer oil being filtered daily

All utensils, clean and in good repair, not broken/burnt

Gallo Mayo Squeeze bottles in good repair not burnt or damaged

Cheese Sause bottle not burnt or damaged

BBQ sauce bottle not burnt or damaged

Are Dates on all products

Tasty Sauces available in 4 separate containers or squeeze bottles for basting

Tasty Sauces have been regularly filled and are refrigerated

All Grilled Gallo (1/4 , Half and Full) are being basted with Tasty Sauce as per Tasty Gallos standard operating procedure. 

Spice canisters are filled regularly and clean 

There are 2 of each spice canisters , Clean labeled

BBQ Sauce used on BBQ Winglets 

Tasty Sauce not diluted or altered in any way. 

BBQ sauce not diluted or altered in any way 

Tasty Gallos Spec BBQ Sauce in use 

Tasty Gallos Spec Mayo in use 

Tasty Gallos Spec Gallo Naise in use 

Tasty Gallos Spec L&H Tasty Sauce in use 

Tasty Gallos Spec Mild Tasty Sauce in use 

Tasty Gallos Spec Hot Tasty Sauce in use 

Tasty Gallos Spec Extra Hot Tasty Sauce in use 

Tasty Gallos Spec Hot Sauce in use 

Tasty Gallos Spec Cheese Sauce in use 

Tasty Gallos Spec Spicy Dry Mix in use 

Tasty Gallos Spec Original Dry Mix in use 

Tasty Gallos Spec Tomato Sauce in use 

Tasty Gallos Spec Egg wash in use 

Ensure that all Spec product states TASTY GALLOS on the label 

Tasty Gallos spec L&H Spice in use 

Tasty Gallos spec Mild Spice in use 

Tasty Gallos spec Hot Spice in use 

Tasty Gallos spec Extra Hot Spice in use 

All product is before expiry date 

All product is stored correctly and is not left open 

Original Dry Mix , Spicy Dry Mix and Egg Wash portioned 

Sanitiser dispensers filled 

Hand soap dispensers filled 

Pest (flies etc) or rodents on premises 

If there are pests (flies etc) or rodents issues have they been attended to  

List the pest control company : 



Are the Spec Tasty Labels in use , list 5 Labels in use :












Chest freezer working ,clean, odour free & in good repair 

Chest freezer packed neatly 

Chest freezer stocked with Spec chicken , fillets & meat product stored together

Chest freezer stocked with Spec chips ,pita, tortilla stored together

Chest freezer temperature correct -15/-18’T

Storage shelves clean and tidy 

Storage shelves in good repair

All shelves in correct order

Spice on separate shelve

Tasty Gallos Spec Packaging on separate shelve

Veggies on separate shelve 

Spec Chemicals on separate shelve

Tasty Gallos branded spec greaseproof in use and in stock 

Tasty Gallos branded spec Maxi Branded Shopper in use and in stock 

Tasty Gallos branded spec Mini Branded Shopper in use and in stock 

Tasty Gallos branded spec water in use and in stock

Tasty Gallos branded spec serviettes in use and in stock 

Tasty Gallos branded spec straws in use and in stock 

Tasty Gallos branded spec duplex bags SMALL in use and in stock 

Tasty Gallos branded spec duplex bags QRT in use and in stock 

Tasty Gallos branded spec duplex bags HALF in use and in stock 

Tasty Gallos branded spec duplex bags FULL in use and in stock 


Chopping Boards Available ,in Use & clean

Correct colors available , red ,yellow,green,white not damaged 

Sanitiser buckets in each section

Sanitiser buckets , filled with water and chlorine Sanitiser

Clean cloth in water & in use 

Deli Gloves in use 

Mop caps worn by all staff including Cashier  ,Manager , Franchisee

Plastic aprons in use 

No cross contamination of any product left in a section

Staff washing hands every 20min/as often as required 

Staff using deli gloves while preparing meals + disposing of it when dirty

Sanitizer in use on hands after washing 

Tasty Gallos Spec grill clean and in working condition 

Tasty Gallos Spec underbar clean and in working condition 

All Tasty Gallos Spec equipment clean and in working condition 

Tasty Gallos Spec Walk-in Fridge clean and in working condition 

Tasty Gallos Spec Walk-in Freezer clean and in working condition 

Tasty Gallos Spec Flat top clean and in working condition 

Spec Chemicals on separate shelve

Corners of the walls and floors clean , degreased , are in good repair and no food build up in the corners 

Extractor Canopee filters are cleaned , no oil visible




All staff in branded Tasty Gallos spec clean uniform

All staff personal hygiene is according to food handling requirements  

All staff not wearing jewellery (earrings , wristbands , bold watches , necklaces , eccentric rings)

All staff employed for longer than 1 month equipped with safety shoes . 

All staff wearing name badges 

Staff attitude welcoming and friendly 

Staff working well in a team from food pass to griller to burger section 

Grillers trained and working efficiently 

Burger section staff trained and working efficiently 


All Daily stock counts completed 

All Bulk stock counts completed – Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER

Weekly food cost completed – Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER

Monthly food cost completed – Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER

All stock bought in store is from Tasty Gallos Spec suppliers 

Flor De Tejo / Sustainable Foods / Dawoods Chicken 

JC bakery or Sasko – Buns

All Tasty Gallos Spec stock available in store , request the last invoice for Tasty Gallos Spec items supplied by Head Office and record the dates in notes . 

Tasty Gallos Spec Chemicals 

General supplier – kitchen PPE’s (Gloves , Plastic gloves , plastic aprons , archer tubs 35ml)

All staff contracts in place 

All staff meetings documented (provide proof)

All staff have been trained in chemical usage (provide proof)

All staff evaluations completed every 3 months (provide proof)


All Fire extinguishers serviced , list Date of last service 



Fire safety drill completed & documented – Notes

Fire Exit clearly display & floor plan displayed 

Extractor canopy services , Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER 

Pest control completed monthly ,last service Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER

First Aider Certificate Available in store provide certificate . Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER

First Aid box/Bag available & filled 


All Spec Tasty Gallos spices available , Lemon&herb,Mild,Hot,Extra,Hot

Spec Tasty Gallos Gallo Mayo ,BBQ & cheese Sauce and all Tasty Sauces available  

12cm Black&white seeded buns in use / Spec Sasko Bun

Chicken fillets  – 100gr 

Fillets malted correctly 

Fillets not torn or in pieces 

Fillet marinade in sunflower oil & garlic

Chicken strips – 25-30gr

Chicken pieces cooked  75gr

Chicken pieces cooked  50gr

Chicken whole 1.2-1.3 kg

Chicken marinade in sunflower oil & garlic

Chicken chopped correctly into 8 pieces 

Crumbed chicken coated correctly in Egg Wash and then Original Dry Mix or Spicy Dry Mix 

Beef strips 100gr (raw)

Beef patties spec (150g)

Pita Bread spec 

Tortilla spec 

Gallo whip portioned 35gr

Gallo hot sauce portioned -30gr

Jalapeno portioned – 20gr

Cheddar grated – 35gr 

Iceberg lettuce in use & fresh 

medium – large red tomatoes in use 

Burrito mix correct ,green red peppers in use 

Cabbage shredded 

Grated carrots in use for coleslaw

Cucumbers fresh 

Large – Medium onions in use 

Tasty Gallos Spec Original Dry and Spicy Dry Mix in use

Egg wash in use (no fresh eggs to be in use )

List 5 meals that was made correctly with their order numbers :