GSER

GSER

GSER admin July 29, 2022
Business Excellence Report
Landing Time
Tables in correct order
Tables& chairs clean & dust free
Umbrellas clean and positioned correctly
Plants dust free and clean
No papers & litter on the floor
Walls & floor clean
Ceiling Clean, no dust & in good repair
Light bulbs working
Windows clean, no streaks
All A1 Posters & Frames clean & current
All Tasty Gallos Stickers in good condition
All Tasty Gallos Stickers pricing as per latest menu
All Tasty Gallo Icons clean & Polished
No Cracked floor tiles
Benches clean and no marks
Benches with no damages
Tables (floor mounted or free standing) clean
Tables (floor mounted or free standing) stable
Tasty Gallos chairs clean
Tasty Gallos chairs free from damages 
Tasty Gallos spec chairs on site
Tasty Gallos spec benches on site
Tasty Gallos spec tables on site
Tasty Gallos spec point of sale on site
Cold Drink Fridge Filled & Packed correctly (Coke on top)
No non Spec ABI products in fridge
Cashier counter top clean and in good repair
No changes made to Tasty Gallos spec counter
Cashier counter below tidy ,clean, orderly
Ice Cream Machine, clean & working
Tasty Gallos Spec Ice Cream machine on site
Walls & floor clean (Degreased) 
Tasty Gallos Spec GAAP POS Working & Clean
POS – receipts given to each customer
Cashiers fingerprints working on POS
Cashiers draws opening correctly on POS (when prompted)
Tasty Gallos Icon available on customer receipt
Stores telephone number on the receipt
Store Whatsapp line on site (provide number)
Working presentable pens for customers to use (not broken pens)
No old receipts left on counter, all are spiked
Cashier in full completed uniform & name badge (list cashiers name)
Cashier behaviour correct and appropriate for service (evaluation report completed) 
Cashier trained by Tasty Gallos Head Office (List names)
Tasty Gallos Branded Shopper in use
Tasty Gallos Branded Mini Shopper in use
Tasty Gallos Gallo Care stickers in use
Counter LED’s Illuminated (top and bottom)
FOH Seating area clean and tidy
FOH Seating all aligned with tables (no chairs out of place)
Tasty Gallos sanitiser in stock and in use
Cashier polite and communicates well
Cashier well presented
Cashier smiling upon arrival
Cashier counter clean and clutter free
Cashier counter free from extra papers
Cashier counter only displaying current promotions or pop ups
Cashier packaging stocked up with Tasty Gallos Spec product
Takeaway and cutlery rolled and available in Tasty Gallos spec serviette
Tasty Gallos Spec Tomato Sauce available and portioned
Cashier packing orders correctly and neatly
Cashier places the Gallo Care sticker facing the upright correct position
Cashier using the correct bag for the correct amount of items , being either a Maxi Branded Shopper or a Mini Branded Shopper (both must be spec)
Cashier greeting customers correctly
Cashier promotes nationwide or store promotions
Cashier assisting customers and explaining meal
List 5 meals that the cashier explained correctly
Cashier has product knowledge and knows the positions of the food items on the TV screens 
Cashier 1 processing orders correctly , list names
Cashier 2 processing orders correctly , list names
Cashier 1 repeating customer order before processing
Cashier 2 repeating customer order before processing
Cashier 1 asking customer Eat-in or takeout
Cashier 2 asking customer Eat-in or takeout
Cashier 1 asking customer their payment method
Cashier 2 asking customer their payment method
Cashiers both are using well presented pens 
Cashiers both are processing the customers payment correctly 
Cashiers both are gives the customer the correct amount of change and announces the change to the customer 
Cashiers both are charging the correct amount on card transactions
Cashiers both point out the customers order numbers to the customer 
Cashiers politely inform that the next customer may be served
Cashiers both welcomes the customer by saying welcome to Tasty Gallos how may we make your day Tasty , list 5 order numbers that the cashier has completed this for : 
Cashiers both calls out order numbers professionally for collection and repeats this every few minutes until the order is collected .
If the cashier is busy with a customer (processing an order) and another customer comes for collection of an order , does the cashier politely excuse themselves momentarily
Is both Cashiers mouth and nose continuously covered
Did both cashiers check customers receipts before handing the food over
Did the cashiers pack the correct order and refer to the slip when packing , provide 5 order numbers packed correctly :
Did the cashiers thank the customers for their order and wish them a Tasty Day further ?
Has the cashiers offered to upsell Ice Cream to the customer
Has the cashiers offered to upsell 1.5L Coca Cola beverages with Family Meals for R17.90 , list 5 order numbers :
Has the cashiers asked the customer their Tasty Preference on the Gallo burgers , list 5 Order numbers : 
If the cashiers have scored 0 in any of the questions where order numbers have been provided/requested have you as a Head-Office representative corrected the procedure and shown the corrective procedure
Food pass clean ,polished and in good repair
Heat Lamp working
Heat Lamp wires not fraying
All lights working in cashier section
Ice Cream machine working
Ice Cream machine clean & in good repair
Tasty Gallos Spec Serviettes used for ice cream cones
Correct Soft serve in use – Snow serve (Special Mix)
Correct short cones in use
Walls & floors clean and in good repair (degreased)
Ceiling clean & in good repair
All lights working (All bulbs illuminated)
Combi Steamer in a working condition and clean
Flat Top in a working condition and clean
Toaster in a working condition and clean
Gas grill in a working condition and clean
Chip fryer (both sides) in a working condition and clean
Extraction in a working condition and clean
Handwash basin in a working condition and clean
Double sink in a working condition and clean
Chip Dump in a working condition (heating light on) and clean
Underbar in a working condition and clean
Kitchen Printer in a working condition and clean
All store equipment working and in good repair
Underbars fridge tidy and all product covered
Underbars all product dated
Underbars correct temperature 1-4,C
Prep table clean
Microwave clean & working
Chip fryer filled to correct level
Chip fryer oil being filtered daily
All utensils, clean and in good repair, not broken/burnt
Gallo Mayo Squeeze bottles in good repair not burnt or damaged
Cheese Sause bottle not burnt or damaged
BBQ sauce bottle not burnt or damaged
Are Dates on all products
Tasty Sauces available in 4 separate containers or squeeze bottles for basting
Tasty Sauces have been regularly filled and are refrigerated
All Grilled Gallo (1/4 , Half and Full) are being basted with Tasty Sauce as per Tasty Gallos standard operating procedure. 
Spice canisters are filled regularly and clean 
There are 2 of each spice canisters , Clean labeled
BBQ Sauce used on BBQ Winglets 
Tasty Sauce not diluted or altered in any way. 
BBQ sauce not diluted or altered in any way 
Tasty Gallos Spec BBQ Sauce in use 
Tasty Gallos Spec Mayo in use 
Tasty Gallos Spec Gallo Naise in use 
Tasty Gallos Spec L&H Tasty Sauce in use 
Tasty Gallos Spec Mild Tasty Sauce in use 
Tasty Gallos Spec Hot Tasty Sauce in use 
Tasty Gallos Spec Extra Hot Tasty Sauce in use 
Tasty Gallos Spec Hot Sauce in use 
Tasty Gallos Spec Cheese Sauce in use 
Tasty Gallos Spec Spicy Dry Mix in use 
Tasty Gallos Spec Original Dry Mix in use 
Tasty Gallos Spec Tomato Sauce in use 
Tasty Gallos Spec Egg wash in use 
Ensure that all Spec product states TASTY GALLOS on the label 
Tasty Gallos spec L&H Spice in use 
Tasty Gallos spec Mild Spice in use 
Tasty Gallos spec Hot Spice in use 
Tasty Gallos spec Extra Hot Spice in use 
All product is before expiry date 
All product is stored correctly and is not left open 
Original Dry Mix , Spicy Dry Mix and Egg Wash portioned 
Sanitiser dispensers filled 
Hand soap dispensers filled 
Pest (flies etc) or rodents on premises 
If there are pests (flies etc) or rodents issues have they been attended to  
List the pest control company : 
Are the Spec Tasty Labels in use , list 5 Labels in use :
Chest freezer working ,clean, odour free & in good repair 
Chest freezer packed neatly 
Chest freezer stocked with Spec chicken , fillets & meat product stored together
Chest freezer stocked with Spec chips ,pita, tortilla stored together
Chest freezer temperature correct -15/-18’T
Storage shelves clean and tidy 
Storage shelves in good repair
All shelves in correct order
Spice on separate shelve
Tasty Gallos Spec Packaging on separate shelve
Veggies on separate shelve 
Spec Chemicals on separate shelve
Tasty Gallos branded spec greaseproof in use and in stock 
Tasty Gallos branded spec Maxi Branded Shopper in use and in stock 
Tasty Gallos branded spec Mini Branded Shopper in use and in stock 
Tasty Gallos branded spec water in use and in stock
Tasty Gallos branded spec serviettes in use and in stock 
Tasty Gallos branded spec straws in use and in stock 
Tasty Gallos branded spec duplex bags SMALL in use and in stock 
Tasty Gallos branded spec duplex bags QRT in use and in stock 
Tasty Gallos branded spec duplex bags HALF in use and in stock 
Tasty Gallos branded spec duplex bags FULL in use and in stock 
Chopping Boards Available ,in Use & clean
Correct colors available , red ,yellow,green,white not damaged 
Sanitiser buckets in each section
Sanitiser buckets , filled with water and chlorine Sanitiser
Clean cloth in water & in use 
Deli Gloves in use 
Mop caps worn by all staff including Cashier  ,Manager , Franchisee
Plastic aprons in use 
No cross contamination of any product left in a section
Staff washing hands every 20min/as often as required 
Staff using deli gloves while preparing meals + disposing of it when dirty
Sanitizer in use on hands after washing 
Tasty Gallos Spec grill clean and in working condition 
Tasty Gallos Spec underbar clean and in working condition 
All Tasty Gallos Spec equipment clean and in working condition 
Tasty Gallos Spec Walk-in Fridge clean and in working condition 
Tasty Gallos Spec Walk-in Freezer clean and in working condition 
Tasty Gallos Spec Flat top clean and in working condition 
Spec Chemicals on separate shelve
Corners of the walls and floors clean , degreased , are in good repair and no food build up in the corners 
Extractor Canopee filters are cleaned , no oil visible
All staff in branded Tasty Gallos spec clean uniform
All staff personal hygiene is according to food handling requirements  
All staff not wearing jewellery (earrings , wristbands , bold watches , necklaces , eccentric rings)
All staff employed for longer than 1 month equipped with safety shoes . 
All staff wearing name badges 
Staff attitude welcoming and friendly 
Staff working well in a team from food pass to griller to burger section 
Grillers trained and working efficiently 
Burger section staff trained and working efficiently 
All Daily stock counts completed 
All Bulk stock counts completed – Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER
Weekly food cost completed – Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER
Monthly food cost completed – Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER
All stock bought in store is from Tasty Gallos Spec suppliers 
Flor De Tejo / Sustainable Foods / Dawoods Chicken 
JC bakery or Sasko – Buns
All Tasty Gallos Spec stock available in store , request the last invoice for Tasty Gallos Spec items supplied by Head Office and record the dates in notes . 
Tasty Gallos Spec Chemicals 
General supplier – kitchen PPE’s (Gloves , Plastic gloves , plastic aprons , archer tubs 35ml)
All staff contracts in place 
All staff meetings documented (provide proof)
All staff have been trained in chemical usage (provide proof)
All staff evaluations completed every 3 months (provide proof)
All Fire extinguishers serviced , list Date of last service 
Fire safety drill completed & documented – Notes
Fire Exit clearly display & floor plan displayed 
Extractor canopy services , Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER 
Pest control completed monthly ,last service Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER
First Aider Certificate Available in store provide certificate . Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER
First Aid box/Bag available & filled 
All Spec Tasty Gallos spices available , Lemon&herb,Mild,Hot,Extra,Hot
Spec Tasty Gallos Gallo Mayo ,BBQ & cheese Sauce and all Tasty Sauces available  
12cm Black&white seeded buns in use / Spec Sasko Bun
Chicken fillets  – 100gr 
Fillets malted correctly 
Fillets not torn or in pieces 
Fillet marinade in sunflower oil & garlic
Chicken strips – 25-30gr
Chicken pieces cooked  75gr
Chicken pieces cooked  50gr
Chicken whole 1.2-1.3 kg
Chicken marinade in sunflower oil & garlic
Chicken chopped correctly into 8 pieces 
Crumbed chicken coated correctly in Egg Wash and then Original Dry Mix or Spicy Dry Mix 
Beef strips 100gr (raw)
Beef patties spec (150g)
Pita Bread spec 
Tortilla spec 
Gallo whip portioned 35gr
Gallo hot sauce portioned -30gr
Jalapeno portioned – 20gr
Cheddar grated – 35gr 
Iceberg lettuce in use & fresh 
medium – large red tomatoes in use 
Burrito mix correct ,green red peppers in use 
Cabbage shredded 
Grated carrots in use for coleslaw
Cucumbers fresh 
Large – Medium onions in use 
Tasty Gallos Spec Original Dry and Spicy Dry Mix in use
Egg wash in use (no fresh eggs to be in use )
List 5 meals that was made correctly with their order numbers :