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July 29, 2022
August 3, 2022
Business Excellence Report
Store Name:
Franchise Manager Name:
Landing Date
Landing Time
Scoring out of 1535
Percentage
Tables in correct order
Yes
No
Tables in correct order – Notes
Tables& chairs clean & dust free
Yes
No
Tables& chairs clean & dust free – Notes
Umbrellas clean and positioned correctly
Yes
No
Umbrellas clean and positioned correctly – Notes
Plants dust free and clean
Yes
No
Plants dust free and clean – Notes
No papers & litter on the floor
Yes
No
No papers & litter on the floor – Notes
Walls & floor clean
Yes
No
Walls & floor clean – Notes
Ceiling Clean, no dust & in good repair
Yes
No
Ceiling Clean, no dust & in good repair – Notes
Light bulbs working
Yes
No
Light bulbs working – Notes
Windows clean, no streaks
Yes
No
Windows clean, no streaks – Notes
All A1 Posters & Frames clean & current
Yes
No
All A1 Posters & Frames clean & current – Notes
All Tasty Gallos Stickers in good condition
Yes
No
All Tasty Gallos Stickers in good condition – Notes
All Tasty Gallos Stickers pricing as per latest menu
Yes
No
All Tasty Gallos Stickers pricing as per latest menu – Notes
All Tasty Gallo Icons clean & Polished
Yes
No
All Tasty Gallo Icons clean & Polished – Notes
No Cracked floor tiles
Yes
No
No Cracked floor tiles – Notes
Benches clean and no marks
Yes
No
Benches clean and no marks – Notes
Benches with no damages
Yes
No
Benches with no damages – Notes
Tables (floor mounted or free standing) clean
Yes
No
Tables (floor mounted or free standing) clean – Notes
Tables (floor mounted or free standing) stable
Yes
No
Tables (floor mounted or free standing) stable – Notes
Tasty Gallos chairs clean
Yes
No
Tasty Gallos chairs clean – Notes
Tasty Gallos chairs free from damages
Yes
No
Tasty Gallos chairs free from damages – Notes
Tasty Gallos spec chairs on site
Yes
No
Tasty Gallos spec chairs on site – Notes
Tasty Gallos spec benches on site
Yes
No
Tasty Gallos spec benches on site – Notes
Tasty Gallos spec tables on site
Yes
No
Tasty Gallos spec tables on site – Notes
Tasty Gallos spec point of sale on site
Yes
No
Tasty Gallos spec point of sale on site – Notes
Cold Drink Fridge Filled & Packed correctly (Coke on top)
Yes
No
Cold Drink Fridge Filled & Packed correctly (Coke on top) – Notes
No non Spec ABI products in fridge
Yes
No
No non Spec ABI products in fridge – Notes
Cashier counter top clean and in good repair
Yes
No
Cashier counter top clean and in good repair – Notes
No changes made to Tasty Gallos spec counter
Yes
No
No changes made to Tasty Gallos spec counter – Notes
Cashier counter below tidy ,clean, orderly
Yes
No
Cashier counter below tidy ,clean, orderly – Notes
Ice Cream Machine, clean & working
Yes
No
Ice Cream Machine, clean & working – Notes
Tasty Gallos Spec Ice Cream machine on site
Yes
No
Tasty Gallos Spec Ice Cream machine on site – Notes
Walls & floor clean (Degreased)
Yes
No
Walls & floor clean (Degreased) – Notes
Tasty Gallos Spec GAAP POS Working & Clean
Yes
No
Tasty Gallos Spec GAAP POS Working & Clean – Notes
POS – receipts given to each customer
Yes
No
POS – receipts given to each customer – Notes
Cashiers fingerprints working on POS
Yes
No
Cashiers fingerprints working on POS – Notes
Cashiers draws opening correctly on POS (when prompted)
Yes
No
Cashiers draws opening correctly on POS (when prompted) – Notes
Tasty Gallos Icon available on customer receipt
Yes
No
Tasty Gallos Icon available on customer receipt – Notes
Stores telephone number on the receipt
Yes
No
Stores telephone number on the receipt – Notes
Store Whatsapp line on site (provide number)
Yes
No
Store Whatsapp line on site (provide number) – Notes
Working presentable pens for customers to use (not broken pens)
Yes
No
Working presentable pens for customers to use (not broken pens) – Notes
No old receipts left on counter, all are spiked
Yes
No
No old receipts left on counter, all are spiked – Notes
Cashier in full completed uniform & name badge (list cashiers name)
Yes
No
Cashier in full completed uniform & name badge (list cashiers name) – Notes
Cashier behaviour correct and appropriate for service (evaluation report completed)
Yes
No
Cashier behaviour correct and appropriate for service (evaluation report completed) – Notes
Cashier trained by Tasty Gallos Head Office (List names)
Yes
No
Cashier trained by Tasty Gallos Head Office – Notes
Tasty Gallos Branded Shopper in use
Yes
No
Tasty Gallos Branded Shopper in use – Notes
Tasty Gallos Branded Mini Shopper in use
Yes
No
Tasty Gallos Branded Mini Shopper in use – Notes
Tasty Gallos Gallo Care stickers in use
Yes
No
Tasty Gallos Gallo Care stickers in use – Notes
Counter LED’s Illuminated (top and bottom)
Yes
No
Counter LED’s Illuminated (top and bottom) – Notes
FOH Seating area clean and tidy
Yes
No
FOH Seating area clean and tidy – Notes
FOH Seating all aligned with tables (no chairs out of place)
Yes
No
FOH Seating all aligned with tables – Notes
Tasty Gallos sanitiser in stock and in use
Yes
No
Tasty Gallos sanitiser in stock and in use – Notes
Cashier polite and communicates well
Yes
No
Cashier polite and communicates well – Notes
Cashier well presented
Yes
No
Cashier well presented – Notes
Cashier smiling upon arrival
Yes
No
Cashier smiling upon arrival – Notes
Cashier counter clean and clutter free
Yes
No
Cashier counter clean and clutter free – Notes
Cashier counter free from extra papers
Yes
No
Cashier counter free from extra papers – Notes
Cashier counter only displaying current promotions or pop ups
Yes
No
Cashier counter only displaying current promotions – Notes
Cashier packaging stocked up with Tasty Gallos Spec product
Yes
No
Cashier packaging stocked up with Tasty Gallos Spec product – Notes
Takeaway and cutlery rolled and available in Tasty Gallos spec serviette
Yes
No
Takeaway and cutlery rolled and available – Notes
Tasty Gallos Spec Tomato Sauce available and portioned
Yes
No
Tasty Gallos Spec Tomato Sauce available – Notes
Cashier packing orders correctly and neatly
Yes
No
Cashier packing orders correctly and neatly – Notes
Cashier places the Gallo Care sticker facing the upright correct position
Yes
No
Cashier places the Gallo Care sticker – Notes
Cashier using the correct bag for the correct amount of items , being either a Maxi Branded Shopper or a Mini Branded Shopper (both must be spec)
Yes
No
Cashier using the correct bag for the correct amount – Notes
Cashier greeting customers correctly
Yes
No
Cashier greeting customers correctly – Notes
Cashier promotes nationwide or store promotions
Yes
No
Cashier promotes nationwide or store promotions – Notes
Cashier assisting customers and explaining meal
Yes
No
Cashier assisting customers and explaining meal – Notes
List 5 meals that the cashier explained correctly
Yes
No
List 5 meals that the cashier explained correctly – Notes
List meals made
Yes
No
List meals made – Notes
List meals made
Yes
No
List meals made – Notes
List meals made
Yes
No
List meals made – Notes
List meals made
Yes
No
List meals made – Notes
List meals made
Yes
No
List meals made – Notes
Cashier has product knowledge and knows the positions of the food items on the TV screens
Yes
No
Cashier has product knowledge and knows – Notes
Cashier 1 processing orders correctly , list names
Yes
No
Cashier 1 processing orders correctly – Notes
Cashier 2 processing orders correctly , list names
Yes
No
Cashier 2 processing orders correctly – Notes
Cashier 1 repeating customer order before processing
Yes
No
Cashier 1 repeating customer order – Notes
Cashier 2 repeating customer order before processing
Yes
No
Cashier 2 repeating customer order before processing – Notes
Cashier 1 asking customer Eat-in or takeout
Yes
No
Cashier 1 asking customer Eat-in or takeout – Notes
Cashier 2 asking customer Eat-in or takeout
Yes
No
Cashier 2 asking customer Eat-in or takeout – Notes
Cashier 1 asking customer their payment method
Yes
No
Cashier 1 asking customer their payment method – Notes
Cashier 2 asking customer their payment method
Yes
No
Cashier 2 asking customer their payment method – Notes
Cashiers both are using well presented pens
Yes
No
Cashiers both are using well presented pens – Notes
Cashiers both are processing the customers payment correctly
Yes
No
Cashiers both are processing the customers – Notes
Cashiers both are gives the customer the correct amount of change and announces the change to the customer
Yes
No
Cashiers both are gives the customer the correct amount – Notes
Cashiers both are charging the correct amount on card transactions
Yes
No
Cashiers both are charging the correct amount on card – Notes
Cashiers both point out the customers order numbers to the customer
Yes
No
Cashiers both point out the customers order numbers – Notes
Cashiers politely inform that the next customer may be served
Yes
No
Cashiers politely inform that the next customer may – Notes
Cashiers both welcomes the customer by saying welcome to Tasty Gallos how may we make your day Tasty , list 5 order numbers that the cashier has completed this for :
Yes
No
Cashiers both welcomes the customer by saying – Notes
List order numbers that the cashier has completed
Yes
No
List order numbers that the cashier has completed – Notes
List order numbers that the cashier has completed
Yes
No
List order numbers that the cashier has completed – Notes
List order numbers that the cashier has completed
Yes
No
List order numbers that the cashier has completed – Notes
List order numbers that the cashier has completed
Yes
No
List order numbers that the cashier has completed – Notes
List order numbers that the cashier has completed
Yes
No
List order numbers that the cashier has completed – Notes
Cashiers both calls out order numbers professionally for collection and repeats this every few minutes until the order is collected .
Yes
No
Cashiers both calls out order numbers professionally – Notes.
If the cashier is busy with a customer (processing an order) and another customer comes for collection of an order , does the cashier politely excuse themselves momentarily
Yes
No
If the cashier is busy with a customer (processing an order) – Notes
Is both Cashiers mouth and nose continuously covered
Yes
No
Is both Cashiers mouth and nose continuously covered – Notes
Did both cashiers check customers receipts before handing the food over
Yes
No
Did both cashiers check customers receipts – Notes
Did the cashiers pack the correct order and refer to the slip when packing , provide 5 order numbers packed correctly :
Yes
No
Did the cashiers pack the correct order and refer – Notes
List cashiers pack the correct order and refer to the slip when packing
Yes
No
List cashiers pack the correct order and refer to the slip – Notes
List cashiers pack the correct order and refer to the slip when packing
Yes
No
List cashiers pack the correct order and refer to the – Notes
List cashiers pack the correct order and refer to the slip when packing
Yes
No
List cashiers pack the correct order and refer to the – Notes
List cashiers pack the correct order and refer to the slip when packing
Yes
No
List cashiers pack the correct order and refer to the – Notes
List cashiers pack the correct order and refer to the slip when packing
Yes
No
List cashiers pack the correct order and refer to the – Notes
Did the cashiers thank the customers for their order and wish them a Tasty Day further ?
Yes
No
Did the cashiers thank the customers for their – Notes
Has the cashiers offered to upsell Ice Cream to the customer
Yes
No
Has the cashiers offered to upsell Ice Cream to the customer – Notes
Has the cashiers offered to upsell 1.5L Coca Cola beverages with Family Meals for R17.90 , list 5 order numbers :
Yes
No
Has the cashiers offered to upsell 1.5L Coca Cola – Notes
List meals made
Yes
No
List meals made – Notes
List meals made
Yes
No
List meals made – Notes
List meals made
Yes
No
List meals made – Notes
List meals made
Yes
No
List meals made – Notes
List meals made
Yes
No
List meals made – Notes
Has the cashiers asked the customer their Tasty Preference on the Gallo burgers , list 5 Order numbers :
Yes
No
Has the cashiers asked the customer their Tasty Preference – Notes
Tasty Preference on the Gallo burgers list
Yes
No
Tasty Preference on the Gallo burgers list – Notes
Tasty Preference on the Gallo burgers list
Yes
No
Tasty Preference on the Gallo burgers list – Notes
Tasty Preference on the Gallo burgers list
Yes
No
Tasty Preference on the Gallo burgers list – Notes
Tasty Preference on the Gallo burgers list
Yes
No
Tasty Preference on the Gallo burgers list – Notes
Tasty Preference on the Gallo burgers list
Yes
No
Tasty Preference on the Gallo burgers list – Notes
If the cashiers have scored 0 in any of the questions where order numbers have been provided/requested have you as a Head-Office representative corrected the procedure and shown the corrective procedure
Yes
No
If the cashiers have scored 0 in any of the questions – Notes
Food pass clean ,polished and in good repair
Yes
No
Food pass clean ,polished and in good repair – Notes
Heat Lamp working
Yes
No
Heat Lamp working – Notes
Heat Lamp wires not fraying
Yes
No
Heat Lamp wires not fraying – Notes
All lights working in cashier section
Yes
No
All lights working in cashier section – Notes
Ice Cream machine working
Yes
No
Ice Cream machine working – Notes
Ice Cream machine clean & in good repair
Yes
No
Ice Cream machine clean & in good repair – Notes
Tasty Gallos Spec Serviettes used for ice cream cones
Yes
No
Tasty Gallos Spec Serviettes used for ice cream cones – Notes
Correct Soft serve in use – Snow serve (Special Mix)
Yes
No
Correct Soft serve in use – Snow serve (Special Mix) – Notes
Correct short cones in use
Yes
No
Correct short cones in use – Notes
Walls & floors clean and in good repair (degreased)
Yes
No
Walls & floors clean and in good repair (degreased) – Notes
Ceiling clean & in good repair
Yes
No
Ceiling clean & in good repair – Notes
All lights working (All bulbs illuminated)
Yes
No
All lights working (All bulbs illuminated) – Notes
Combi Steamer in a working condition and clean
Yes
No
Combi Steamer in a working condition and clean – Notes
Flat Top in a working condition and clean
Yes
No
Flat Top in a working condition and clean – Notes
Toaster in a working condition and clean
Yes
No
Toaster in a working condition and clean – Notes
Gas grill in a working condition and clean
Yes
No
Gas grill in a working condition and clean – Notes
Chip fryer (both sides) in a working condition and clean
Yes
No
Chip fryer (both sides) in a working condition and clean – Notes
Extraction in a working condition and clean
Yes
No
Extraction in a working condition and clean – Notes
Handwash basin in a working condition and clean
Yes
No
Handwash basin in a working condition and clean – Notes
Double sink in a working condition and clean
Yes
No
Double sink in a working condition and clean – Notes
Chip Dump in a working condition (heating light on) and clean
Yes
No
Chip Dump in a working condition (heating light on) – Notes
Underbar in a working condition and clean
Yes
No
Underbar in a working condition and clean – Notes
Kitchen Printer in a working condition and clean
Yes
No
Kitchen Printer in a working condition and clean – Notes
All store equipment working and in good repair
Yes
No
All store equipment working and in good repair – Notes
Underbars fridge tidy and all product covered
Yes
No
Underbars fridge tidy and all product covered – Notes
Underbars all product dated
Yes
No
Underbars all product dated – Notes
Underbars correct temperature 1-4,C
Yes
No
Underbars correct temperature 1-4,C – Notes
Prep table clean
Yes
No
Prep table clean – Notes
Microwave clean & working
Yes
No
Microwave clean & working – Notes
Chip fryer filled to correct level
Yes
No
Chip fryer filled to correct level – Notes
Chip fryer oil being filtered daily
Yes
No
Chip fryer oil being filtered daily – Notes
All utensils, clean and in good repair, not broken/burnt
Yes
No
All utensils, clean and in good repair, not broken/burnt – Notes
Gallo Mayo Squeeze bottles in good repair not burnt or damaged
Yes
No
Gallo Mayo Squeeze bottles in good repair not – Notes
Cheese Sause bottle not burnt or damaged
Yes
No
Cheese Sause bottle not burnt or damaged – Notes
BBQ sauce bottle not burnt or damaged
Yes
No
BBQ sauce bottle not burnt or damaged – Notes
Are Dates on all products
Yes
No
Are Dates on all products – Notes
Tasty Sauces available in 4 separate containers or squeeze bottles for basting
Yes
No
Tasty Sauces available in 4 separate containers or – Notes
Tasty Sauces have been regularly filled and are refrigerated
Yes
No
Tasty Sauces have been regularly filled and are refrigerated – Notes
All Grilled Gallo (1/4 , Half and Full) are being basted with Tasty Sauce as per Tasty Gallos standard operating procedure.
Yes
No
Tasty Sauces have been regularly filled and are refrigerated – Notes
Spice canisters are filled regularly and clean
Yes
No
Spice canisters are filled regularly and clean – Notes
There are 2 of each spice canisters , Clean labeled
Yes
No
There are 2 of each spice canisters , Clean labeled – Notes
BBQ Sauce used on BBQ Winglets
Yes
No
BBQ Sauce used on BBQ Winglets – Notes
Tasty Sauce not diluted or altered in any way.
Yes
No
Tasty Sauce not diluted or altered in any way – Notes
BBQ sauce not diluted or altered in any way
Yes
No
BBQ sauce not diluted or altered in any way – Notes
Tasty Gallos Spec BBQ Sauce in use
Yes
No
Tasty Gallos Spec BBQ Sauce in use – Notes
Tasty Gallos Spec Mayo in use
Yes
No
Tasty Gallos Spec Mayo in use – Notes
Tasty Gallos Spec Gallo Naise in use
Yes
No
Tasty Gallos Spec Gallo Naise in use – Notes
Tasty Gallos Spec L&H Tasty Sauce in use
Yes
No
Tasty Gallos Spec L&H Tasty Sauce in use – Notes
Tasty Gallos Spec Mild Tasty Sauce in use
Yes
No
Tasty Gallos Spec Mild Tasty Sauce in use – Notes
Tasty Gallos Spec Hot Tasty Sauce in use
Yes
No
Tasty Gallos Spec Hot Tasty Sauce in use – Notes
Tasty Gallos Spec Extra Hot Tasty Sauce in use
Yes
No
Tasty Gallos Spec Extra Hot Tasty Sauce in use – Notes
Tasty Gallos Spec Hot Sauce in use
Yes
No
Tasty Gallos Spec Hot Sauce in use – Notes
Tasty Gallos Spec Cheese Sauce in use
Yes
No
Tasty Gallos Spec Cheese Sauce in use – Notes
Tasty Gallos Spec Spicy Dry Mix in use
Yes
No
Tasty Gallos Spec Spicy Dry Mix in use – Notes
Tasty Gallos Spec Original Dry Mix in use
Yes
No
Tasty Gallos Spec Original Dry Mix in use – Notes
Tasty Gallos Spec Tomato Sauce in use
Yes
No
Tasty Gallos Spec Tomato Sauce in use – Notes
Tasty Gallos Spec Egg wash in use
Yes
No
Tasty Gallos Spec Egg wash in use – Notes
Ensure that all Spec product states TASTY GALLOS on the label
Yes
No
Ensure that all Spec product states TASTY GALLOS on the label – Notes
Tasty Gallos spec L&H Spice in use
Yes
No
Tasty Gallos spec L&H Spice in use – Notes
Tasty Gallos spec Mild Spice in use
Yes
No
Tasty Gallos spec Mild Spice in use – Notes
Tasty Gallos spec Hot Spice in use
Yes
No
Tasty Gallos spec Hot Spice in use – Notes
Tasty Gallos spec Extra Hot Spice in use
Yes
No
Tasty Gallos spec Extra Hot Spice in use – Notes
All product is before expiry date
Yes
No
All product is before expiry date – Notes
All product is stored correctly and is not left open
Yes
No
All product is stored correctly and is not left open – Notes
Original Dry Mix , Spicy Dry Mix and Egg Wash portioned
Yes
No
Original Dry Mix , Spicy Dry Mix and Egg Wash portioned – Notes
Sanitiser dispensers filled
Yes
No
Sanitiser dispensers filled – Notes
Hand soap dispensers filled
Yes
No
Hand soap dispensers filled – Notes
Pest (flies etc) or rodents on premises
Yes
No
Pest (flies etc) or rodents on premises – Notes
If there are pests (flies etc) or rodents issues have they been attended to
Yes
No
If there are pests (flies etc) or rodents issues have they been – Notes
List the pest control company :
Yes
No
List the pest control company – Notes
List the pest control
Yes
No
List the pest control – Notes
Are the Spec Tasty Labels in use , list 5 Labels in use :
Yes
No
Are the Spec Tasty Labels in use , list 5 Labels in use – Notes
List Spec Tasty Labels
Yes
No
List Spec Tasty Labels – Notes
List Spec Tasty Labels
Yes
No
List Spec Tasty Labels – Notes
List Spec Tasty Labels
Yes
No
List Spec Tasty Labels – Notes
List Spec Tasty Labels
Yes
No
List Spec Tasty Labels – Notes
List Spec Tasty Labels
Yes
No
List Spec Tasty Labels – Notes
Chest freezer working ,clean, odour free & in good repair
Yes
No
Chest freezer working ,clean, odour free & in good – Notes
Chest freezer packed neatly
Yes
No
Chest freezer packed neatly – Notes
Chest freezer stocked with Spec chicken , fillets & meat product stored together
Yes
No
Chest freezer stocked with Spec chicken , fillets & – Notes
Chest freezer stocked with Spec chips ,pita, tortilla stored together
Yes
No
Chest freezer stocked with Spec chips ,pita, tortilla – Notes
Chest freezer temperature correct -15/-18’T
Yes
No
Chest freezer temperature correct -15/-18’T – Notes
Storage shelves clean and tidy
Yes
No
Storage shelves clean and tidy – Notes
Storage shelves in good repair
Yes
No
Storage shelves in good repair – Notes
All shelves in correct order
Yes
No
All shelves in correct order – Notes
Spice on separate shelve
Yes
No
Spice on separate shelve – Notes
Tasty Gallos Spec Packaging on separate shelve
Yes
No
Tasty Gallos Spec Packaging on separate shelve – Notes
Veggies on separate shelve
Yes
No
Veggies on separate shelve – Notes
Spec Chemicals on separate shelve
Yes
No
Spec Chemicals on separate shelve – Notes
Tasty Gallos branded spec greaseproof in use and in stock
Yes
No
Tasty Gallos branded spec greaseproof in use – Notes
Tasty Gallos branded spec Maxi Branded Shopper in use and in stock
Yes
No
Tasty Gallos branded spec Maxi Branded Shopper – Notes
Tasty Gallos branded spec Mini Branded Shopper in use and in stock
Yes
No
Tasty Gallos branded spec Mini Branded Shopper – Notes
Tasty Gallos branded spec water in use and in stock
Yes
No
Tasty Gallos branded spec water in use and in stock – Notes
Tasty Gallos branded spec serviettes in use and in stock
Yes
No
Tasty Gallos branded spec serviettes in use and in stock – Notes
Tasty Gallos branded spec straws in use and in stock
Yes
No
Tasty Gallos branded spec straws in use and in stock – Notes
Tasty Gallos branded spec duplex bags SMALL in use and in stock
Yes
No
Tasty Gallos branded spec duplex bags SMALL in use – Notes
Tasty Gallos branded spec duplex bags QRT in use and in stock
Yes
No
Tasty Gallos branded spec duplex bags QRT in use – Notes
Tasty Gallos branded spec duplex bags HALF in use and in stock
Yes
No
Tasty Gallos branded spec duplex bags HALF in use and in stock – Notes
Tasty Gallos branded spec duplex bags FULL in use and in stock
Yes
No
Tasty Gallos branded spec duplex bags FULL in use and in stock – Notes
Chopping Boards Available ,in Use & clean
Yes
No
Chopping Boards Available ,in Use & clean – Notes
Correct colors available , red ,yellow,green,white not damaged
Yes
No
Correct colors available , red ,yellow,green,white not damaged – Notes
Sanitiser buckets in each section
Yes
No
Sanitiser buckets in each section – Notes
Sanitiser buckets , filled with water and chlorine Sanitiser
Yes
No
Sanitiser buckets , filled with water and chlorine Sanitiser – Notes
Clean cloth in water & in use
Yes
No
Clean cloth in water & in use – Notes
Deli Gloves in use
Yes
No
Deli Gloves in use – Notes
Mop caps worn by all staff including Cashier ,Manager , Franchisee
Yes
No
Mop caps worn by all staff including Cashier ,Manager , Franchisee – Notes
Plastic aprons in use
Yes
No
Plastic aprons in use – Notes
No cross contamination of any product left in a section
Yes
No
No cross contamination of any product left in a section – Notes
Staff washing hands every 20min/as often as required
Yes
No
Staff washing hands every 20min/as often as required – Notes
Staff using deli gloves while preparing meals + disposing of it when dirty
Yes
No
Staff using deli gloves while preparing meals + disposing – Notes
Sanitizer in use on hands after washing
Yes
No
Sanitizer in use on hands after washing – Notes
Tasty Gallos Spec grill clean and in working condition
Yes
No
Tasty Gallos Spec grill clean and in working condition – Notes
Tasty Gallos Spec underbar clean and in working condition
Yes
No
Tasty Gallos Spec underbar clean and in working – Notes
All Tasty Gallos Spec equipment clean and in working condition
Yes
No
All Tasty Gallos Spec equipment clean and in working – Notes
Tasty Gallos Spec Walk-in Fridge clean and in working condition
Yes
No
Tasty Gallos Spec Walk-in Fridge clean and in working – Notes
Tasty Gallos Spec Walk-in Freezer clean and in working condition
Yes
No
Tasty Gallos Spec Walk-in Freezer clean and in working – Notes
Tasty Gallos Spec Flat top clean and in working condition
Yes
No
Tasty Gallos Spec Flat top clean and in working – Notes
Spec Chemicals on separate shelve
Yes
No
Spec Chemicals on separate shelve – Notes
Corners of the walls and floors clean , degreased , are in good repair and no food build up in the corners
Yes
No
Corners of the walls and floors clean , degreased – Notes
Extractor Canopee filters are cleaned , no oil visible
Yes
No
Extractor Canopee filters are cleaned , no oil visible – Notes
Extractor Canopee filters are cleaned
Yes
No
Extractor Canopee filters are cleaned – Notes
All staff in branded Tasty Gallos spec clean uniform
Yes
No
All staff in branded Tasty Gallos spec clean uniform – Notes
All staff personal hygiene is according to food handling requirements
Yes
No
All staff personal hygiene is according to food handling – Notes
All staff not wearing jewellery (earrings , wristbands , bold watches , necklaces , eccentric rings)
Yes
No
All staff not wearing jewellery (earrings , wristbands – Notes
All staff employed for longer than 1 month equipped with safety shoes .
Yes
No
All staff employed for longer than 1 month equipped – Notes
All staff wearing name badges
Yes
No
All staff wearing name badges – Notes
Staff attitude welcoming and friendly
Yes
No
Staff attitude welcoming and friendly – Notes
Staff working well in a team from food pass to griller to burger section
Yes
No
Staff working well in a team from food pass – Notes
Grillers trained and working efficiently
Yes
No
Grillers trained and working efficiently – Notes
Burger section staff trained and working efficiently
Yes
No
Burger section staff trained and working efficiently – Notes
All Daily stock counts completed
Yes
No
All Daily stock counts completed – Notes
All Bulk stock counts completed – Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER
Yes
No
All Bulk stock counts completed – Make copies/scan – Notes
Weekly food cost completed – Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER
Yes
No
Weekly food cost completed – Make copies/scan PDF – Notes
Monthly food cost completed – Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER
Yes
No
Monthly food cost completed – Make copies/scan – Notes
All stock bought in store is from Tasty Gallos Spec suppliers
Yes
No
All stock bought in store is from Tasty Gallos Spec – Notes
Flor De Tejo / Sustainable Foods / Dawoods Chicken
Yes
No
Flor De Tejo / Sustainable Foods / Dawoods Chicken – Notes
JC bakery or Sasko – Buns
Yes
No
JC bakery or Sasko – Buns – Notes
All Tasty Gallos Spec stock available in store , request the last invoice for Tasty Gallos Spec items supplied by Head Office and record the dates in notes .
Yes
No
All Tasty Gallos Spec stock available in store – Notes
Tasty Gallos Spec Chemicals
Yes
No
Tasty Gallos Spec Chemicals – Notes
General supplier – kitchen PPE’s (Gloves , Plastic gloves , plastic aprons , archer tubs 35ml)
Yes
No
General supplier – kitchen PPE’s – Notes
All staff contracts in place
Yes
No
All staff contracts in place – Notes
All staff meetings documented (provide proof)
Yes
No
All staff meetings documented (provide proof) – Notes
All staff have been trained in chemical usage (provide proof)
Yes
No
All staff have been trained in chemical usage – Notes
All staff evaluations completed every 3 months (provide proof)
Yes
No
All staff evaluations completed every 3 months – Notes
All Fire extinguishers serviced , list Date of last service
Yes
No
All Fire extinguishers serviced , list Date of last service – Notes
All Fire extinguishers serviced
Yes
No
All Fire extinguishers serviced – Notes
Fire safety drill completed & documented – Notes
Yes
No
Fire safety drill completed & documented
Fire Exit clearly display & floor plan displayed
Yes
No
Fire Exit clearly display & floor plan displayed – Notes
Extractor canopy services , Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER
Yes
No
Extractor canopy services , Make copies/scan PD – Notes
Pest control completed monthly ,last service Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER
Yes
No
Pest control completed monthly ,last service Make – Notes
First Aider Certificate Available in store provide certificate . Make copies/scan PDF and submit these copies via email to ber@tastygallos.com before close of business on the day of submission of this BER
Yes
No
First Aider Certificate Available in store provide – Notes
First Aid box/Bag available & filled
Yes
No
First Aid box/Bag available & filled – Notes
All Spec Tasty Gallos spices available , Lemon&herb,Mild,Hot,Extra,Hot
Yes
No
All Spec Tasty Gallos spices available , Lemon&herb – Notes
Spec Tasty Gallos Gallo Mayo ,BBQ & cheese Sauce and all Tasty Sauces available
Yes
No
Spec Tasty Gallos Gallo Mayo ,BBQ & cheese Sauce – Notes
12cm Black&white seeded buns in use / Spec Sasko Bun
Yes
No
12cm Black&white seeded buns in use / Spec Sasko Bun – Notes
Chicken fillets – 100gr
Yes
No
Chicken fillets – 100gr – Notes
Fillets malted correctly
Yes
No
Fillets malted correctly – Notes
Fillets not torn or in pieces
Yes
No
Fillets not torn or in pieces – Notes
Fillet marinade in sunflower oil & garlic
Yes
No
Fillet marinade in sunflower oil & garlic – Notes
Chicken strips – 25-30gr
Yes
No
Chicken strips – 25-30gr – Notes
Chicken pieces cooked 75gr
Yes
No
Chicken pieces cooked 75gr – Notes
Chicken pieces cooked 50gr
Yes
No
Chicken pieces cooked 50gr – Notes
Chicken whole 1.2-1.3 kg
Yes
No
Chicken whole 1.2-1.3 kg – Notes
Chicken marinade in sunflower oil & garlic
Yes
No
Chicken marinade in sunflower oil & garlic – Notes
Chicken chopped correctly into 8 pieces
Yes
No
Chicken chopped correctly into 8 pieces – Notes
Crumbed chicken coated correctly in Egg Wash and then Original Dry Mix or Spicy Dry Mix
Yes
No
Crumbed chicken coated correctly in Egg Wash – Notes
Beef strips 100gr (raw)
Yes
No
Beef strips 100gr (raw) – Notes
Beef patties spec (150g)
Yes
No
Beef patties spec (150g) – Notes
Pita Bread spec
Yes
No
Pita Bread spec – Notes
Tortilla spec
Yes
No
Tortilla spec – Notes
Gallo whip portioned 35gr
Yes
No
Gallo whip portioned 35gr – Notes
Gallo hot sauce portioned -30gr
Yes
No
Gallo hot sauce portioned -30gr – Notes
Jalapeno portioned – 20gr
Yes
No
Jalapeno portioned – 20gr – Notes
Cheddar grated – 35gr
Yes
No
Cheddar grated – 35gr – Notes
Iceberg lettuce in use & fresh
Yes
No
Iceberg lettuce in use & fresh – Notes
medium – large red tomatoes in use
Yes
No
medium – large red tomatoes in use – Notes
Burrito mix correct ,green red peppers in use
Yes
No
Burrito mix correct ,green red peppers in use – Notes
Cabbage shredded
Yes
No
Cabbage shredded – Notes
Grated carrots in use for coleslaw
Yes
No
Grated carrots in use for coleslaw – Notes
Cucumbers fresh
Yes
No
Cucumbers fresh – Notes
Large – Medium onions in use
Yes
No
Large – Medium onions in use – Notes
Tasty Gallos Spec Original Dry and Spicy Dry Mix in use
Yes
No
Tasty Gallos Spec Original Dry and Spicy Dry Mix in use – Notes
Egg wash in use (no fresh eggs to be in use )
Yes
No
Egg wash in use (no fresh eggs to be in use ) – Notes
List 5 meals that was made correctly with their order numbers :
Yes
No
List 5 meals that was made correctly with their – Notes
List meals made
Yes
No
List meals made – Notes
List meals made
Yes
No
List meals made – Notes
List meals made
Yes
No
List meals made – Notes
List Meals Made
Yes
No
List meals made – Notes
List Meals Made
Yes
No
List meals made – Notes
Additional Comments by Franchise Manager :
Comments by Franchisee/Manager:
Disclaimer :
By signing the below report the Franchisee/Manager confirms that they understand and accept the contents of this report completed by a H/O representative and confirm that this report is accurate and correct. Furthermore the Franchisee/Manager confirm that they understand that it is a requirement to achieve a 80% scoring in every BER report and failure to do so may result in further training required which ‘may’ be at an additional cost to the Franchisee. In the event of any question not being applicable the Franchise Manager is to award the full point to the store. If the Franchisee/Manager refuses to sign this document , the Franchise Manager is required to comment the person refusing to sign as well as their reasons (the Franchisee/Manager may also insert their reasons in the comments box above).
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